Refund policy

IN5NITE RETURN & REFUND POLICY

All products are provided on an “as is” and “as available” basis without warranties of any kind, except as required under applicable law. We only offer refunds or replacements in cases where the issue is attributable to us, including defective, damaged, incorrect, or missing items, or confirmed delivery failures.
Due to the nature of our logistics and shipping processes, we may not require physical returns in certain cases. We reserve the right to determine eligibility for refunds or replacements at our sole discretion.


Return Window: 30 days from delivery date
Return Eligibility Period
Returns and refunds may be requested within thirty (30) days of confirmed delivery.

Qualifying Conditions for Returns
We accept returns and provide refunds exclusively under the following circumstances:
• Products received in damaged condition
• Incorrect items delivered
• Missing products from confirmed orders
• Orders experiencing delivery delays beyond our stated timeframes

Delivery Delay Time frames by Destination
Refunds or replacements are available for orders that remain undelivered, pending, or in transit beyond:
• United States orders: 45 days from shipping date
• Hong Kong orders: 60 days from shipping date (international standard)
• Brazil orders: 110 days from shipping date
• All other international destinations: 60 days from shipping date

Return Process & Documentation Requirements
To initiate a return request, customers must:
  1. Contact our customer service team within the eligibility window
  2. Provide clear photographic or video documentation of the reported issue
  3. Include the original order number and detailed description of the concern
  4. Allow 5-10 business days for review and processing of approved claims
Important Policy Terms
• Physical return shipment of products is not required for damaged item claims
• Refunds are processed exclusively for issues attributable to fulfillment errors
• For packages marked "delivered" but not received, official postal service non-delivery certification is required
• Customer satisfaction concerns unrelated to product defects or fulfillment errors do not qualify for refunds
• All approved refunds are processed to the original payment method within 5-10 business days
• Refund eligibility expires 90 days after original payment date

PRICING AND PAYMENTS

All prices are subject to change without notice.
We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Correct pricing errors or inaccuracies
  • Limit or prohibit orders that appear fraudulent or unauthorized

You agree to provide accurate and complete billing and payment information.

ORDERS AND CANCELLATIONS

Once an order is placed, it may not be modified or cancelled after processing has begun. We reserve the right to cancel orders due to:

  • Product unavailability
  • Errors in pricing or product information
  • Suspicion of fraudulent activity

SHIPPING AND DELIVERY

Delivery timelines are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
Risk of loss transfers to you upon delivery to the shipping carrier.

Contact Information
For return requests or inquiries, please contact us at info@in5nite.store with complete order details and supporting documentation.